NovaShot Support

Support

Get clear answers on orders, shipping, returns, and product questions from the official NovaShot team.

How support works

For order questions, shipping follow-up, address updates, or product issues, email supports@novashot.net and include your order number plus the email used at checkout.

  • Tracking is sent after shipment
  • Carrier activation can take up to 24 hours after shipment
  • For the most current delivery estimates, review the Shipping Policy
  • For returns and issue reporting, review the Refund Policy

Best way to get a fast answer

Keep the first message short and specific. Include the issue, your order number, the checkout email, and any relevant photo or short video if something arrived damaged or incorrect.

Clear order details usually lead to a faster first useful response.

Support FAQ

Answers for shipping, tracking, and after-purchase support

The practical details customers usually need most, collected in one place so support does not feel hidden behind policy pages.

01

Where does my order ship from?

Orders ship from the Shenzhen warehouse. Current launch stock is 1000 units per model.

02

When should tracking start updating?

Tracking is sent after shipment and can take up to 24 hours to activate with the carrier.

03

Can I update my shipping address after ordering?

If the order has not shipped yet, email support as soon as possible and the team will do its best to help update the delivery details.

04

What should I do if something arrives damaged, defective, or incorrect?

Report it within 30 days of delivery and include your order number, checkout email, and clear photos or a short video so the support team can review quickly.

05

Do you ship to the United States and Canada?

Yes. NovaShot ships from the Shenzhen warehouse with tracking and estimated 12-15 day delivery.

06

What details should I include when I contact support?

Send your order number, the email used at checkout, and a short description of the issue. Photos or a short video are helpful for shipping or product-related problems.

Direct support

Questions before purchase, shipping updates, or product support. Send us the details and we will follow up clearly.

Contact the NovaShot team